Frequently Asked Questions


I can't log in.

  • Check the website URL: 
  • Your Username will be the email you receive your notifications on.
  • Follow steps to reset password
  • Have admin check to see if you have registered.
    • Admin – employee manager – management tools – self service (Will show employee registration status)

How do I pull reports?

When you log into isolved, go to the reporting tab, then go to "my reports." If you have a specific reporting question, call us.

How do I retrieve my W-2?

In the employee self service tab, W-2s are located below your pay history.

How do I get a copy of my last pay stub?

Under the employee self service tab, your paystub will be located in your pay history.

How do I find out who my payroll representative is?

  • Your payroll rep is located on your landing page.
  • Go to isolved client management, then click "summary." Your rep's name is located there as well.

I'm having trouble processing payroll.

There is several things that could prevent you from processing payroll. so this would constitute a phone call. (901) 752-2422

How do I print manual checks?

Follow these steps:

Payroll Processing – Individual Time Entry – select employee – add new (save) – select check type – enter hours or dollars – manual check – preview check – post as manual.

Processing Payroll

Why do I need a payroll partner when I can just write checks myself?

There are a lot of tasks that business owners must complete to keep a business running. That list is long, and always includes payroll. While your employees may not realize the depth of payroll processing, there is a lot involved, especially when it comes to payroll tax filings and employer/employee related deductions, federal income tax withholding, state income tax withholding, and FICA. It can become even more daunting keeping up with PTO requests, paid time off, sick leave, FMLA, and more. A payroll partner’s responsibility is to guide you on the ever-changing policies as well as handle all the calculations, deductions, and taxes for you. Payroll partners decrease your risk with the IRS, and ensure you have an easier time getting your employees paid. Read our Paychecks 101 document.

I have 1099s, how do you help companies with W2 Employees and 1099s on payroll?

We help with both! We do all payroll processing, tax filing, and year end administration for W2 employees. We can also track for time on your 1099 employees as well as process their payments if you want to make those payments via direct deposit.

I have multiple FEINs and multiple locations in my company. How do you handle different FEINs and locations?

Our technology makes it easy to toggle between multiple FEINs and we can even break up your organization by locations and departments, which makes it easy to grant permissions to managers and supervisors to have access to one specific location or FEIN but not have permissions in the other. From a payroll tax standpoint, our team will help you classify employees that work in multiple locations across your organization for correct tax filings as well as accurate reporting data.

I track time through my point of sale or an industry specific software. How would payroll work if I need to track time in a different system?

Our goal is to streamline as many of your systems into one as possible for ease-of-use and accurate data, however sometimes employee time needs to be tracked somewhere else, and that is okay! In these cases, we will either find an integration to pull time keeping data for payroll or we will help you set up a custom import/export file for payroll processing. If you are curious to see how it works, check out our demos page!

My employees fill out time sheets and submit those to me for payroll. What is the advantage of an integrated time solution to payroll?

Asking employees to manually track their time on time sheets means that you do not actually know if your employee is on the job when they say they are on the job. Numerous data interfaces make data collection for employee punches time consuming and difficult to collate for accurate payroll and reporting. Time & Attendance tracking in our system eliminates the manual data entry for payroll processing, but more importantly eliminates time theft, buddy punching, and enables you to have an automatic PTO and sick time policies prebuilt into your system for easy scheduling and approvals by managers and supervisors. Is your time & attendance system adequate? Learn more here.

Should I have a separate banking account for payroll or is it okay to run from my operating account?

You can process your payroll from your operating account; however, we recommend setting up a separate payroll bank account for security reasons. In the event that you experience fraud, a bookkeeping error, or a bank processing error, it's easier to find payroll related discrepancies if payroll is run from a separate account. One way to reduce your risk is to require direct deposit or paycard options for your employees instead of offering printed checks. Some states allow you to mandate direct deposit, while some do not. If you're not sure if you can require direct deposit options, check out our 10 To-Dos before opening day.

I currently issue paper checks to my employees. Are there any other options available to me other than printed checks?

Yes! We can still print & deliver printed checks to your office; however, we really recommend offering direct deposit and pay card options to your employees! It is cheaper on you as an employer, plus it allows your employee to get their money faster than a traditional check. Wondering if your state allows you to mandate that all employees use direct deposit? Check your state out here.

What type of insurance does Whirks carry for payroll runs?

We carry liability insurance, cyber, errors and admission insurance as well as general liability. We are also BBB accredited, certified through the TN State of Accountancy and the Tennessee Secretary of State.

Taxes and Benefits

How do you take my payroll taxes for processing?

We pull your employer taxes from your account on your employees check date and remit those to the proper agencies on a monthly and quarterly basis as they are due. We have a payroll report which details every single tax and how much money Is needed for every payroll, and we run that with each payroll process so you have all the data you need for payroll.

How many states do you process payroll in and submit taxes for? What % of tax returns/payments are filed in a timely manner?

We currently file payroll taxes in 25 states, and we have a 100% tax filing rate for being on time. On rare occasions, there is a request for clarification of a payment, but we address those immediately. When you sign up for services, we proactively ask you to sign a Form 8821, which gives us permission to speak to the IRS on your behalf when questions come up. This allows us to address issues as quickly as possible.

I am a small business. Do I have to offer benefits to my employees? When am I legally required to do so?

According to the Affordable Care Act, employers who have 50 full time employees, or 50 full time equivalents are mandated by law to offer health insurance to their employees. Employers must be able to prove when an employee became eligible for insurance, if the employee denied or accepted coverage, and the benefit insurance must be affordable according to ACA requirements. Need to learn more? Explore our ACA Quick Facts to learn more.

Didn't find your answer here? Choose a time for a quick 15-minute phone call with us.

shutterstock_1102413584 (2) (1)