isolved New Interface FAQs

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Q: What is the New User Interface?

The New UI is a redesign User Interface available to Self-Service users (employees, supervisors and managers). Most Employee, Supervisor and Manager Self-Service functionality is available and packaged into a more organized and user-friendly interface. This interface scales to the device that it is running on, providing a consistent look and user experience across all platforms and devices, from a PC monitor to the smallest of smart phones.

 

Q: Is the New UI an App?

The New UI is in fact a Progressive Web App (PWA) meaning it runs in the device browser and utilizes the device browsers’ resources and capabilities. It can be installed as an app from the browser giving you a quick launch shortcut that will open the UI into full screen mode.

 

Q: How do I get the New UI?

The New User Interface must be enabled in your iSolved client before it is available to users. Please contact your support representative to enable this feature.

 

Q: How do I install the New UI as an App?

With the New UI enabled, users will launch one of the supported browsers and enter the URL https://myisolved.com/cloudservice. The browser will provide a prompt in a dialog box, banner or notification bar to install the iSolved Cloud Services App. This will install a home screen shortcut that will launch the app in your browser. Desktop Browsers will have an Add button next to the URL field.

 

Q: How do I log in to the New UI?

Use your ESS username and password to log in to the New UI. If this is your first login on a particular device or browser, you will be prompted to authenticate the login via two-factor authentication.

 

Q: How do I Update the New UI when it is installed as an App?

The New UI is updated at the Server, no user intervention is required. You will always be on the current version.

 

Q: Does the New UI require Two-Factor Authentication?

Yes, the first time logging into the New UI will require two-factor authentication. If you switch browsers or devices, you will have to authenticate that login attempt as well.

 

Q: Can Client Users or Service Users log in to the New UI?

No, the New UI is limited to Self Service login for now.

 

Q: Can I use the New UI on tablets and PC’s?

Yes! Because the in the device browser, it will scale to virtually any device provided, you use a supported browser and that the browser is up to date.

 

Q: What Browsers is the New UI supported on?

The New UI is supported on mobile and desktop versions of Google Chrome, Microsoft Edge, Safari and Firefox. For the best user experience and App functionality, always make sure your Browser is up to date.

 

Q: What do users have access to in the New UI?

Employees and managers have access to most all of the ESS functionality that the full iSolved experience provides including Time Cards, Time Off Requests, Pay information and Personal Information.

 

Q: How do I manage what my employees have access to in the New UI?

The Setup screen allows you to configure what is available to users in the New UI. This includes enabling/disabling whole sections such as Pay, Personal, Time & Attendance and Manage. Specific features within each enabled section can be configured as Read Only or Full access. Time Card Permission rules and ESS Roles also apply to the New UI the same as it does in the Full Desktop experience.

 

Q: Is cross-company access available in the New UI?

Yes, once your user account is logged in, you will be able switch to any company that your user account is linked to.

 

Q: Do push notification work in iSolved Cloud Services?

Because the New UI runs on the device browser, any features the device browser supports is available to iSolved Cloud Services. Push Notifications are supported in most browsers. The Safari browser currently does not support push notifications however, the New UI is designed to “pull” notifications down to provide this functionality when running in Safari.

 

Q: Does geofencing work with in the New UI?

Yes, because browsers on mobile devices are able to use the devices’ Location Services geofencing works in the New UI.

 

Q: Do IP Restrictions apply to the New UI?

Yes, IP Restrictions will apply to the New UI. Keep in mind that the IP Address seen by iSolved will be the Pubic IP Address assigned by the mobile networks’ Service Provider when using cellular service or the Public IP Address of the local network when connected to WiFi.

 

Q: Is scheduling available in iSolved Cloud Services?

Currently, schedules are viewable in the My Calendar and Time Card. Managing schedules is currently not available within the app however, the app does provide a link into the full iSolved application for managing schedules.

 

Q: Is Teams available?

Teams is currently unavailable in the New UI.

Q: Will employees be able to view and acknowledge documents from the Fusion mobile app instead of having to log into the web portal?
We haven’t done any work with employee documents, yet. What is in the app is the initial flow during login to accept/decline both electronic consents, and the view of the current status of your consents.

 

Q: Will employees be able to select block taxes?

No, blocking taxes is a payroll admin function.

 

Q: With the new DD wizard for employees, will there be a setting that requires proof of account, i.e. voided check, bank deposit info, etc.? We've had issues with fraud and require this from all employees.
It will not, the functionality works as it does today in the current ESS UI.

 

Q: When will Fusion be available and is there an additional fee for Fusion?
The new UI is ready now but in a phased roll out approach. Please contact your Customer Service Rep to gather more details on when it will be ready for you.

 

Q: I understand that the Go app is going away, will a new app with the new interface replace it? Access to an app, especially for mobile clocking is VERY important.
Yes, this new UI will replace all the features of the iSolved Go app.

 

Q: Will clients automatically be upgraded to the new interface?
Answer: Clients will not be automatically updated to the new UI. Please contact your Customer Service Rep to gather more details on when it will be ready for you.

 

Q: We have been using the Sage Time website and import our data into iSolved each payroll - will Fusion replace this for us?
This does not replace Sage Time nor the import process for payroll.

 

Q: Can we turn off the feature to change punches?

Yes!

 

Q: We have some clients who grant time off in days rather than hours, will we ever have an option to change the titles for units to days or even miles for mileage reimbursement?
This is not possible at this time, but a great product suggestion.

 

Q: Is the UI accessible on any browser?
Google Chrome, Microsoft Edge, Safari and Firefox are supported. For the best user experience and App functionality, make sure your Browser is up to date.

 

Q: Can we turn off employees being able to punch from their phones with the new interface?

If you turn off the ESS punching option, employees will not be able to create punches from their phones or any device.

 

Q: Will employee messages appear?
No, only “mobile” notifications appear in Notifications. Eventually, we will add this as we go through the entirety of ESS/MSS functionality in the current UI.

 

Q: Will employees need to download a new app altogether or will the existing app simply update to this version?
The new UI does not run on a physical app.

 

Q: Can managers verify time cards from the mobile app?

Yes!

 

Q: Can you make the "development" language go away when in F12 multiple view mode?

You cannot, this is a browser setting not an iSolved setting.

 

Q: Will this change the view for Onboarding as well?
Eventually yes, but for the first phase onboarding will still be in our current UI.

 

Q: Do we have the option to customize the tiles? For example, we don't use the time clock but do use the leave time tracking, so we would want our employees to be able to view their leave time without having to show the calendar, time clock, etc.
The tiles are not configurable, but the functionality is.

 

Q: Punching will still only be available to those we allow to mobile punch right? Or will everyone be able to punch?
The ability to enter self-service punches is optional.

 

Q: Will Geofencing need to be set up to GPS coordinates on detail punch?

Geofencing is not required to see the GPS coordinates.

 

Q: Currently we have many employees on various types of smart phones and are experiencing challenges with varying versions of the software, etc. Will we have a list of Smart Phones and what version they must be on to use this feature with iSolved?

As long as the user can access an approved web browser with the latest version they will be able to use the UI.

 

Q: Will the time off still be incorrect when time cards are locked for processing?

The system warns client users about pending time off requests when locking and processing payroll.

 

Q: Will we be able to set the block of times they are allowed to take time off?

This functionality already exists with the calendar options.

 

Q: This isn't going to be necessary for salaried employees other than PTO, correct?

This will not change what salary employees need to do, just the look and feel.

 

Q: Will Admin still be notified when edits or additions have been made to a Direct Deposit? Will it still give an inactive or active option for tracking records?

Yes, as long as workflow is enabled notifications of changes will still happen. Inactive accounts are still shown for tracking.

 

Q: Can employees toggle between two companies that are completely unrelated?

Yes! As long as their accounts are using the same email address they can toggle between the two companies.

 

Q: What happens if we hit the 'coming soon' screen on the phone? Will it still take us to desktop but on the phone browser?

Yes, it will take them to the full desktop version on their mobile phone browser.

 

Q: Does notifications on the phone look similar to what it did from the App? Since it's not an "app", not sure how that works?

There are not physical push notifications, they will all appear in the notifications link.

 

Q: What if the employee clocks in twice?

Just like the app and web punching the system will not allow duplicate punches from the same device.

 

Q: Can the manager download the "spreadsheet" look of their employees into an EXCEL spreadsheet?

There are no download options for the employee list in the UI.

 

Q: Do managers have to see these changes?

Since the UI is rolled out on a per client basis, once turned on the view changes for all ESS users (employees, managers and supervisors).

 

Q: Will the calendar that shows days employees are out be accessible to all employees or only managers?

For right now, only managers can see their employee’s calendar. The Teams calendar is coming soon!

 

Q: Will client/admin user have same ability like a manager to approve time? For instance, we have client admins that manager our contractor staff off site. So the client admin is not our employee so not listed as employee/manager within system, but is given access to system to approve timecard.

They will still be able to approve timecards as they do today, but will not see the new UI as the changes are currently only for ESS users not client users.

 

Q: Will there be user guide documentation that captures the changes we have reviewed during this session?
Yes! We have full user guides for employees, managers and supervisors.

Q: Will you be able to roll back the new UI if we have major issues with clients?

Because this is enabled on a legal service basis, you will be able to disable it at any time.

 

Q: Is Direct Deposit part of Phase I?

Yes!

 

Q: So am I understanding that the self-service users will be going to a different URL to log on?

Yes that is correct. To access the new UI they will navigate to a new URL

 

Q: Is there a charge for the new UI?

There is no charge on the new UI

 

Q: Will you update the training courses to reflect these changes?

We will have training videos on both the new and old UI.

 

Q: Will the new UI have the ability to change color scheme based on client?

The color scheme is not adjustable, it follows the iSolved brand colors.

 

Q: Is there an App option? No need to add the URL through a browser

At this time there is not an app option.

 

Q: Can client users process payroll from their phones?

The new UI update does not affect client users.

 

Q: Does GO get phased out?

Eventually yes, but the date has not been determined

 

Q: Anything in the works to be able to activate ESS directly from GO?

Yes! This is being worked on now, but will not be ready with the initial launch

 

Q: Do we anticipate any issues for Mobile users due to phone models/types?

We do not, it has been tested with several devices and providers.

 

Q: Will the Onboarding added to the new UI can be used across ALL devices? All phones, notepads...etc.?

Yes the intention is to have all features fully responsive on all devices

 

Q: Does the UI have a limitation on phone make and models - for phones that are older will this work on them too?

As long as the user can access an approved web browser with the latest version they will be able to use the UI.

 

Q: Will we be able to restrict the UI so that the employee doesn't login and see iSolved Time option if the client isn't using iSolved Time?

The Cloud Service setup screen allows you to configure what is available to users. This includes enabling/disabling whole sections such as Pay, Personal, Time & Attendance and Manage. Specific features within each enabled section can be configured as Read Only or Full access.

 

Q: Is it available in Spanish?
The UI is not available in Spanish

 

Q: Will you be able to save it as a quick link on your home screen?
Yes, users can bookmark or add the link to their home screen on all applications.

 

Q: Many of our clients do not want their employee to be able to "punch" on their mobile, will this still be an option without the "app"?
Yes, you can limit the ability to create self-service punches

 

Q: Will clients utilizing ESS on the desktop actually be navigating between 2 rules for old UI screens (ben admin, certs) and new UI?
If there are features in both UI view that a user need, yes they will need to navigate between the two URL’s.

 

Q: What about IP restrictions?
Yes, IP Restrictions will apply to iSolved Cloud Services. Keep in mind that the IP Address seen by iSolved Cloud Services will be the Pubic IP Address assigned by the mobile network Service Provider when using cellular service or the Public IP Address of the local network when connected to Wi-Fi.

 

Q. When we are ready to enable for all clients we can make it a default legal service for all of our clients so we don't have to turn on for all clients individually?
Yes

 

Q: Since its done as a legal service, does this mean we can turn on for a few clients to start, and then when we are ready to enable for all clients we can make it a default legal service for all of our clients so we don't have to turn on for all clients individually?

Yes.

 

Q: What Browsers are supported?
Google Chrome, Microsoft Edge, Safari and Firefox are supported. For the best user experience and App functionality, make sure your Browser is up to date.

 

Q: Does the Tax updates in the new UI utilize the Symmetry forms connection?

Yes!

 

Q: Within each card, are you able to configure the order of items?

The order of the items are not configurable.

 

Q: The “connect with us on social media” is that our social media or iSolved social media?

The social media options are linked to the iSolved social media accounts.

 

Q: When this is branded for partners, where does the partner logo show?

For the initial roll out phase the partner’s logo does not display.

 

Q: Is there a spreadsheet view?

There is no spreadsheet view.

 

Q: Can they access time reports?
As of right now they cannot access the time reports from the new UI.

 

Q: What is the experience for a multi-client partner? Can they switch between companies?

Yes! Under the Company link users can switch between companies.

 

Q: Where are notifications - any options for EE Notifications / Alerts?
Notifications can be seen under the employee options > notifications.

 

Q: Will timekeeping punches store if internet access is not working?
Punches will store on the device while offline, and get push up once connectivity is restored. There is also functionality that allows the user to send those punches. That being

 

Q: If there are multiple adjustments, does it sum them together?

Both the total and breakdown will be available.

 

Q: When using Access Full Experience button, will they have to log in again? Or is it single sign on style and brings them straight in?
When the employee clicks the “access full desktop experience” button, it will auto log them in to iSolved. No need for them to login again.

 

Q: Can the picture backgrounds be changed or customized to the employee?

The images in the screens cannot be customized by the employees.

 

Q: Where do employees see messages and acknowledge documents?

This will be under company information > notifications.

 

Q: In the old UI, we often typed in the search bar to find a command (like all the time). Is there a similar feature?

There is not a search feature built into the system.

 

Q: So will employee still be able to enter start and stop times without punching?

Yes, but only If that functionality is enabled. That being said, if geofencing is set-up and doesn't allow punching outside the fence, we will not allow an off-line punch since we can't determine where they are.

 

Q: Will the company information screen be available at some point that has all the documents?
Yes!

 

Q: Are the tiles configurable/customizable? Can certain tiles be removed?

The tiles are not configurable or removable.

 

Q: Assume this is all ADA compliant?
It is ADA compliant. We are following WCAG (web content accessibility guidelines) 2.0.

 

Q: Will client users be able to make use of this employee self-service experience without being assigned as a manager/supervisor?
They will not, at this time we have only released the view for those with ESS roles.

Q: This will be the same setup process - just a different legal service?
Yes! This does not change the setup process. There are a few additional options with the legal service but that is it.

 

Q: Will this new interface allow employees to make a change to their PTO if they need to make a change?
The UI does not allow employees to change their PTO if it has been approved or rejected. Those changes will need to be done by the manager/supervisor.

 

Q: If manager/sup adds hours to timecard, does the system default a punch time range to those hours?

When adding an hours records to the employee time card you specify the start time of the hour range.

 

Q: When will the iSolved GO no longer be available?
iSolved Go will have a sunset date, but it has not yet been determined.

 

Q: Can you have both the iSolved Go app and the new web app enabled for clients? Or do you have to choose one or the other for all clients?
Since the UI is enabled on a customer by client basis, you may have some customers using the GO app and some on the new UI.

 

Q: Will the other self-service items show up like documents, EE uploads, etc.

In the future all ESS items will appear in the UI.

 

Q: Any ability of user employee or supervisor to choose a different font or font size in the profile or preferences?
Font changes are not something that is configurable.

 

Q: For IP restrictions, can you use their phones IP address to only allow specific users?
IP Restrictions will apply, but keep in mind that the IP Address seen by iSolved will be the Pubic IP Address assigned by the mobile network Service Provider when using cellular service or the Public IP Address of the local network when connected to Wi-Fi.

 

Q: What does the “Connect with us on social media” tile do? Who is linked there? 

The social media options are linked to the iSolved social media accounts.

 

Q: Will iSolved GO still have updates?
Yes, we will continue to support and update iSolved GO until the app has officially sunset.

 

Q: Geofencing still needs to be added as a Legal Service?
Yes, if you need to use the Geofencing options it will still need to be enabled as a legal service.

 

Q: Will CL users have access to the Cloud Services?

The new UI does not affect client users yet.

 

Q: Are we able to turn a feature on/off for our employees or do we need to contact CSR?

Adjustments will need to be made by your CSR